Good to know
Frequently asked questions.
Can't find your answer? Email us anytime — we're happy to help.
Orders & Payment
What currency are prices in?+
All prices are listed and charged in US Dollars (USD). International customers will see the USD total at checkout; your bank handles the conversion.
How will the charge appear on my statement?+
Payments are securely processed by Stripe and PayPal. Charges appear as “SALTYDOG COASTAL” on your card or bank statement.
Is my payment secure?+
Yes. We never see or store your card details — payments are handled by Stripe and PayPal, which are PCI-DSS compliant. The whole site runs over encrypted HTTPS.
Will I see the full total before paying?+
Always. Your subtotal, shipping and estimated tax are shown together as a single total before you confirm payment — never any surprise charges after.
Shipping & Delivery
Do you ship internationally?+
Yes — we ship across the U.S. and to most countries worldwide. See our Shipping Policy for delivery windows and details.
When is shipping free?+
Standard shipping is free on orders over $100 USD. Below that, a flat rate is shown at checkout.
How are fragile items protected?+
Glass, mirrors and ceramics ship double-boxed with protective packing and transit insurance at no extra cost.
Products & Materials
Are your designs original?+
Completely. Every motif — our abstract anchors, geometric waves and lighthouse silhouettes — is designed in-house. We never use military, naval, coast-guard or any brand logos or insignia.
Why does my driftwood / glass look slightly different?+
Natural materials like driftwood, shells and mouth-blown glass vary in grain, tone and size by up to ±10%. That uniqueness is the point — it's not a defect.
Are the candles safe?+
Yes, when used as directed. Always burn candles on the included drip plate, on a heat-safe surface, away from drafts, children and pets — and never leave a burning candle unattended.
Returns & Trade
What's your return policy?+
14-day returns on unused, unopened items in original packaging. Opened textiles and used candles are non-returnable unless defective. See our Return Policy for the full details.
Do you offer bulk or trade pricing?+
Yes — for rental hosts, designers, hotels and retailers. Tell us about your project on our Trade & Rentals page for a tailored quote.